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How to videos

How To Register
How To Send

Frequently asked questions

how to change your pin

Follow the link below to have a new pin sent to you via notification message.

how to change your number

Contact one of our consultants on WhatsApp to request a number change for your profile. Please provide them with your old, and new, cellphone number, as well as the reason you need it changed.

WhatsApp FAQs

How do I send money with Ria on WhatsApp? 

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  1. Ria makes it simple to send money on WhatsApp. Follow these steps to get started: 

  2. Open the Ria WhatsApp chat https://riamoney.link/wame 

  3. Select Register and enter your personal details 

  4. Once your registration has been approved select ‘Send Money’ from the menu option 

  5. Enter the details of the person you want to send money too. If it is your first time sending, then select ‘New beneficiary’. If you are a returning customer, and have sent money before, select ‘Existing beneficiary’ 

  6. Select the quote type and enter the amount you want to send 

  7. Accept the quote 

  8. Pay for the transaction via a direct deposit or pay cash at one of our many payment partners 

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That’s it! Once you’re done you will get a confirmation on WhatsApp 

 

What do I need to register on WhatsApp? 

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You need your personal details to register  

  • Your ID  

  • Your home address  

  • Upload a photo of your ID and a selfie with you holding your ID clearly visible 

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Easy and Simple. Once you have completed your registration, our customer care team will verify your details (expect a phone call from Ria) and then your profile is approved. 

 

What do I need to send money on WhatsApp? 

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You need the details of the person you are sending money too  

  1. The persons first name and surname 

  2. The city they live in 

  3. The persons contact number  

  4. The persons nationality 

  5. The persons ID number 

  6. The amount you want to send 

  7. If you select bank deposit, then you will need their bank details too. 

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That’s it, easy and simple. Remember once you have sent money to a person they will be saved as a beneficiary, making it easier and quicker to send money again! 

 

What payment methods can I use to send money on WhatsApp? 

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Ria has several options available to you: 

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  1. Direct bank deposit 

  2. Cash payment at any of our payment partner stores: 

  • Ackermans 

  • Builders 

  • Cambridge 

  • Checkers 

  • Flash 

  • Game 

  • Kazang 

  • Makro 

  • PEP 

  • Pick n Pay 

  • R&A Cellular 

  • Shoprite 

  • Spar 

  • uSave 

 

or any Ria Store (Athlone in Cape Town, Fordsburg in Johannesburg, Korsten in Gqeberha, Thoyondou in Limpopo) 

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